FAQ's


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

CREDIT CARDS WE ACCEPT:

  • Visa
  • Mastercard
  • American Express
  • Discover

PAYMENTS WE DO NOT ACCEPT:

  • COD's
  • Layaway plans
  • Personal checks
  • Money orders

 

I LIVE OUTSIDE THE UNITED STATES. CAN I ORDER FROM NHA KHANH?

We ship merchandise ordered on our website to all 50 U.S. states. Unfortunately, we currently do not offer international shipping.

 

WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?

 WAYS TO TRACK YOUR ORDER:

  • Anytime at UPS: Track your Order
  • View and click the tracking link included in your order's shipping confirmation email
  • Contact a customer service representative at (972) 661-9969

SHIPPING METHODS:

  • Standard Ground - Complimentary
  • Second Day - $35
  • Next Day - $45

 

DO YOU SHIP TO MULTIPLE ADDRESSES?

We current do not ship orders to multiple addresses. If you would like to ship to different address, you will have to submit a new order with a new address.

 

WHAT IF I CHANGE MY MIND AND NEED A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Unfortunately, once an order is placed, changes cannot be made online. For assistance, please contact a Customer Service representative at (972) 661-9969.

 

WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE ORDER?

Yes, returns/exchanges must be made within the guidelines of our return policy.

 

WITH RETURNS/EXCHANGES, DO I NEED A RECEIPT FROM MY PURCHASE?

When returning a product, you will need to send a copy of the original receipt along with your item(s).

 

CAN I RETURN ITEMS PURCHASED ON SALE?

We do accept returns or exchanges of items purchased on sale unless specified FINAL SALE. Please view our return policy.

 

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at Nha Khanh. Please contact a Customer Service representative at (972) 661-9969.

 

HOW DO I RETURN?

Please view our return policy for step by step instructions.

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It takes 10-12 business days to process your return. You will receive a confirmation email once the return gets processed. Please view our return policy.

 

WILL MY ORDER BE TAXED?

Sales tax is calculated based on the laws of the state to which you are shipping your order. Sales tax is displayed during checkout is estimated until order has shipped.

 

HOW DO I KNOW WHAT SIZE IS BEST FOR ME?

You can match your measurements to our size guide here to determine your size.

 

WHAT IF THE ITEM I WANT IS SOLD OUT OR NOT AVAILABLE?

If the "ADD TO CART" button is disabled, unfortunately this means your item is currently out of stock. In this case, please contact our Customer Service representative at (972) 661-9969 or email us at shop@nhakhanh.com. 

 

I AM INTERESTED IN A PIECE THAT IS NOT FOR SALE. HOW DO I GET MY HANDS ON IT?

Please contact our Customer Service representative at (972) 661-9969 or email us at shop@nhakhanh.com. 

 

HOW DO I CARE FOR MY GARMENT?

To best maintain your Nha Khanh garments, it is recommended they be professional dry cleaned, unless specified otherwise.